--- title: FAQ & Troubleshooting description: Quick answers to the questions new StremShare users ask most, with links to the full guides. category: start order: 2 icon: help --- # FAQ & Troubleshooting Quick answers to the questions new StremShare users ask most, with links to the full guides. New here? Start with [Getting Started](/docs/help/getting-started). ## Getting set up ### Is StremShare free? Yes. Building groups, sharing them and using your add-on are all free. The main limit is how many groups you can own: the **Create New Group** window shows where you stand (for example **3 of 50 groups**). Groups you join don't count toward it. **Account → Plan** shows what Free and Supporter include. > [!SUPPORTER] > Supporter is a planned paid plan that lifts the group limit and adds extras to the AI features. It isn't available to buy yet. ### Do I need Stremio? You need an app that shows your rows: Stremio (the app or Stremio Web) or Nuvio. StremShare itself runs in your browser, where you build and manage your groups. See [Add-on Setup](/docs/help/addon-setup) for Stremio and [App Profiles](/docs/help/app-profiles) for Nuvio. ### I skipped the Quick Start. Can I go back? Yes. While you have no groups, the **Welcome to StremShare** card on your Dashboard has a **Browse starter packs** link. You can also open [Pick a Quick Start](/onboarding) directly at any time. See [Getting Started](/docs/help/getting-started#2-pick-a-quick-start-optional). ### Why is a feature greyed out with an In beta pill? The AI features (the AI Curator and **Ask** search) are being tested with a small group of accounts before they open to everyone. If you see the **In beta** pill, your account isn't in the beta yet, and there's nothing to switch on. See [AI Features](/docs/help/ai-features). ### I forgot my password On the sign-in page, click **Forgot Password?**, enter your email and click **Send Reset Link**. If an account uses that email, a reset link arrives by email and works for 1 hour. Signed in and just want a new one? Use **Account → Password**. ### What can Owners, Contributors and Watchers do? The **Owner** runs the group: settings, members, publishing and any content. A **Contributor** can add and remove content, invite people as Watchers and remove Watchers from the group. A **Watcher** sees the group and its catalog but can't change the content. Every member can rate and review. See [Groups & Members](/docs/help/groups-and-members). ## Stremio & the add-on ### My add-on is missing from Stremio Copy the whole URL from **Add-on Setup**, including the `manifest.json` part, or use **Install in Stremio**. Then refresh Stremio or restart the app. If it still doesn't appear, check that your network can reach this site. See [Add-on Setup](/docs/help/addon-setup). ![The Troubleshooting panel on the Add-on Setup page](/docs/help/img/faq-addon-troubleshooting.png "The (?) button beside the Add-on Setup title opens this panel") ### My rows are empty Check that at least one group is switched on under **Add-on Setup → Catalogs → Configure Groups**, and that your groups actually have titles in them. If they do, turn the add-on off and on again in Stremio. ### I changed my rows but Stremio still shows the old ones Stremio only reads your list of rows when the add-on is installed. Adding or removing titles updates by itself, but switching a group on or off, joining a group or changing a row's shape changes the lineup. Link your Stremio account under **Account → Connections** and StremShare updates it for you; otherwise reinstall the add-on with the same URL. Details in [When changes need a reinstall](/docs/help/addon-setup#when-changes-need-a-reinstall). ### A title I just added is missing in Stremio New titles appear the next time Stremio loads that row. Go back to the home screen, or restart the app, to make it load again. Nothing needs reinstalling for content changes. ### I can see my titles, but nothing plays StremShare adds rows of titles (catalogs) to Stremio. It doesn't provide video sources. What plays when you open a title comes from the other add-ons you've installed in Stremio. ### Do I need a separate add-on for each group? No. One personal add-on serves every group you turn on, including groups you join later. Choose which groups show, and how, under **Add-on Setup → Catalogs**. See [Getting Started](/docs/help/getting-started#6-choose-what-stremio-sees). ### I think my add-on URL leaked On **Add-on Setup**, open **More add-on actions** (the **…** button on the **Your personal add-on** card) and choose **Regenerate URL…**. The old URL stops working right away, so install the new one in Stremio afterwards. A profile's own add-on URL is replaced from its row on **Account → App Profiles** instead. ### I use Nuvio. How do I get my rows there? Link your Nuvio account under **Account → Connections**, then use **Install on your profiles** (or **Manage profiles** later) to put StremShare on the Nuvio profiles you want. Nuvio picks up changes on its own, so there's nothing to reinstall. See [App Profiles](/docs/help/app-profiles). ### How do I save a title to a group from inside Stremio? Turn on **Stream** for that group under **Add-on Setup → Catalogs → Configure Groups**. You'll then see a button to add the title to that group when you open it in Stremio. **Stream** is only offered on groups you own or contribute to. ### A connection says it expired Sometimes a linked service (Stremio, Trakt or MDBList) stops accepting StremShare's saved login or key. You get a notification, and clicking it opens **Account → Connections**, where you reconnect. Syncing from that service, including smart lists that use it, pauses until you do. See [Account Settings](/docs/help/account-settings). ## Groups & sharing ### How do I invite someone to my group? Owners and contributors can click **Invite** on the group page, then **Invite Members** on the **Members** tab. Invite people by username, or create an invite link (tick **Reusable link** if several people will use it). Only the owner can invite contributors. See [Groups & Members](/docs/help/groups-and-members). ### Who can see my private group? Only its members. New groups always start private, and they stay that way unless you publish them. Invite links let people join without you making the group public. ### How do I put my group on Discover? Open the group's **Settings** tab, click **Edit**, and use **Publish to Discover**. The group needs a description, a category and at least 3 titles first; the checklist there shows what's missing. See [Groups & Members](/docs/help/groups-and-members). ### How do I leave a group? Click **Leave Group** at the top of the group's page. The group's owner can't leave; transfer ownership to another member from the **Settings** tab (**Transfer Ownership**), or delete the group instead. ### I hit the group limit Free accounts can own a limited number of groups. To make room, delete a group you no longer need or transfer one to another member. Joining other people's groups is never limited. ### How do I report a public group? On **Discover**, hover over the group's card and click the flag icon (**Report group**) in its top corner. Choose a reason, add details if you like, and click **Submit Report**. See [Discover](/docs/help/discover). ## Account & privacy ### Who can see my watch history? Your full history, on the **Watch History** page, is only visible to you. Nobody else sees what you play unless you choose to share it under **Account → Profile**. Turn on **Show currently watching** and, in groups you own or contribute to, the group's **Activity** tab shows when you're watching or have finished one of that group's titles, to everyone who can see the group (Watchers' plays are never shown); the same switch puts what you're watching on your public profile. **Show watch stats** adds your watch stats to your profile. Both switches start off, and a private profile keeps your plays hidden even with them on. See [Watch Tracking](/docs/help/watch-tracking) and [Profiles](/docs/help/profiles). ### What does StremShare keep when I link Stremio? You can link with your email and password or with an auth token. Your password is never stored; StremShare keeps only an auth token, which it uses to keep your add-on in sync. You can disconnect any service at any time under **Account → Connections**. ### How do I delete my account? Go to **Account → Delete Account**, confirm with your password and type `DELETE`. This removes your profile, your group memberships, your ratings and reviews, your add-on settings and your connected services. Groups you own that have other members pass to another member; groups where you're the only member are deleted. It can't be undone. ## Related guides - [Getting Started](/docs/help/getting-started): from a new account to your rows in Stremio. - [Add-on Setup](/docs/help/addon-setup): every setting that shapes your Stremio rows. - [Groups & Members](/docs/help/groups-and-members): roles, invites, publishing and ownership. - [Account Settings](/docs/help/account-settings): connections, password, plan and account deletion. - [Tools](/docs/help/tools): more troubleshooting for the addon manager and transfers.